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As one of the first hotel CRS systems, Trust's Voyager|CRS takes advantage of this GDS feature in Sabre, Galileo, Worldspan and Amadeus.
Total pricing, which is branded differently in all GDSs, enables the hotel group to provide a total price, inclusive of all known taxes, surcharges and extra option pricing, within one display. All room rate charges are included in the Total Cost of Stay quoted, eliminating potential customer service issues. Pricing options such as charges for children, cribs and extra bedding within an availability request can be returned. It provides agencies, tour operators and online retailers with the ability to interpret the information within the booking more easily, providing a total cost upfront which includes the more complex needs and occupancy requirements of the hotel guest.
This feature increased confidence among the tavel agencies booking hotel rooms, as they no longer run into the risk of complaints of their guest about the unexpected fees they encounter just at check out at the hotel. It reduced as well efforts at the hotel side: In the past hotels often received calls from guests or travel agents asking if meals are included or how VAT details are laid out. Total pricing provides all this information and makes it far easier for agents to book a hotel through a GDS.
Why would you not want this great tool be applicable as well for your own channel, the IBE that poers a hotel groups web site? The overwhelming positive feedback since introducing Total Pricing for the travel agents is certainly well appreciated as well with your guests directly.
Trust applies Total Pricing for Trust|Booker 2.0 |
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It provides
- more price transparancy for guests that compare offerings. Experience show, that guests feeling insecure about the fees they would expect at the hotel choose hotels that more explicitly lay out surcharges and fees
- more confidence for travel agents, that can rely to receive the same level of information at your IBE as they do get in the GDS. Don't fall behind in functionality on your own website!
- satisfied guests, that do not have to experience a bad surprise at time of check in, or, even worse, at time of check out.
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