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Customized Confirmation Management
The room reservation has been made via phone or the web and you would like to feature your hotel from the best side from the beginning? Would you like to provide your guests with all the information of your hotel and its facilities before arrival? Would you like to offer additional services and special promotions so your guest can choose in advance?
Convert your confirmations from black and white text to an appealing message with clearly laid out reservation details and utilize it as a marketing tool for up selling opportunities and additional revenue generation.
Trust|Confirm is an add on module to the Voyager|CRS, powered by Serenata, that allows your hotel to send customized confirmations in a multi-lingual HTML confirmation email, fax or SMS message. |
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Using Trust|Confirm provides you with the ability
- Give a more consistent look and feel of the messages sent from your hotel
- Improve your communication with professional HTML emails which include images and pictures, hyperlinks, mouse-over effects, downloads and more
- Address the guest in their native language
- Provide information on the hotel and its facilities before the guest arrives
- Present special promotions during the guests stay
- Offer upgrades to higher room categories
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| A web based user interface allows users to easily and quickly edit these confirmation messages. You decide what information will be included in each confirmation template. Trust|Confirm allows you to automatically schedule special offers to be part of your confirmations during certain seasons. |
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Features & Benefits at a Glance
- Automated processes within the CRS issue customized HTML email messages and faxes. Reduces your shipping, communication and reservation costs.
- Season-based information added to the confirmation message. Immediate increase of add-on business and revenue opportunities through hotel promotions.
- An intuitive, web based user interface serves as a holding, managing, and monitoring platform for all outgoing customer correspondence and allows the auto-addition of information in different seasons. Easy to use application.
- Promote the facilities in your hotel such as restaurants, spa area and special events or offer room upgrades. Additional business and revenue opportunities.
- Multilingual confirmations by defining different templates. Address your guests in their own language.
- Include in the confirmation message applicable mail vouchers and coupons, maps and directions, links to leisure venues or theatre ticket shops. Expand your guest’s upcoming stay experience.
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