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Multi-Lingual Voice Reservation Services To Deliver Enhanced Brand Experience for Ramadas International Customer
FRANKFURT, GERMANY 2005-08-21
Cendant Travel Distribution Services, a division of Cendant Corporation (NYSE:CD) and a global provider of technology and distribution solutions for the hospitality and leisure industry, today announced a new service agreement with Ramada Worldwide to offer Voice Reservation Service in Europe and Asia through its subsidiary TRUST International. Underlining its key role as a global travel intermediary in offline, as well as online travel processing, Cendant TDS communication centers will supplement Ramada Worldwides own voice reservation capabilities in the United States to support its 985 franchise hotel properties globally..
The Ramada brand, part of the Cendant Hotel Group, will utilize TRUST Internationals multi-lingual voice reservations capabilities in their Frankfurt and Singapore call centers to accept voice reservations from 7 countries - Austria, Germany, Italy, Switzerland, Singapore, HongKong and China - as well as utilizing a range of proactive telemarketing services around the globe.
Cendant Hotel Group is committed to its investment in the globalization of its Ramada brand, said Reas Kondraschow, senior vice president and managing director, Cendant Hotel Group International. Therefore, we are absolutely focused on meeting the needs of business and leisure guests during their international travels. He added that the Voice Reservation Service will help the Hotel Group achieve that goal by enhancing customer service on a global basis.
Our Voice Reservation Solution is a true Virtual Concierge Desk with sophisticated call center technology and a sales-oriented staff who can handle special requests and represent a hotel brands specific service philosophy, said Richard Wiegmann, Chief Operating Officer, TRUST and WizCom. The selection by Ramada Worldwide further validates Cendant TDS commitment to providing superior quality in customer service to the global hospitality market. |
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